Heather Maskill, 1 Jan

When I telephoned The Little Furniture Shop about an ottoman on their website that I was interested in, they were charming. As time went by I changed the design so much that it was unrecognisable from any they had fabricated before. At all times they were helpful and keen to make exactly what I wanted although it ended up being incredibly complicated (including their having to deal with a fabric company in Paris on my behalf after several u-turns on fabric design from me). I am utterly delighted with the end result. The finish and detailing is of the highest quality. More than anything else though I am grateful to them for making, what could have been a stressful experience, feel fun and adventurous and a challenge that they were keen to take on and appear effortless when in fact it was far from that!